Predicting the future is incredibly difficult for organisations, but one trend is easy to anticipate: as long as communication technologies continue to develop, customer service expectations will continue to rise.
Meeting these demands requires a complete technology set that can be quickly deployed anywhere in the world, without compromising resilience and scalability.
Customer expectations have moved on. Don’t get left behind.
SmartContact is a converged, cloud-based, modular contact centre that gives you the tools to raise the bar for customer communications – including inbound, outbound, omni-channel, PCI DSS and third-party integrations within a single, intuitive interface.
Our interaction management suite provides agents with a view of all previous interactions, empowering them to interact with customers positively and productively, regardless of their preferred method of communication.
Available on a per-seat basis for single and multi-site users, SmartContact is designed for speed of deployment – in just 48 hours – and offers the ease of administration and flexibility you need to adapt rapidly to an ever-changing customer landscape.
To help you further de-risk your communications and achieve new cost efficiencies, SmartContact is fully integrated into our Contact Centre Transformation portfolio.
At Toolstation we pride ourselves on our ability to adapt rapidly to customer needs, and this current pandemic has certainly put that to the test. Its been great to work with a supplier that responds just as quickly. Nasstar has stepped up to the mark, great product and super-fast service.